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puzzlezaddict
11 days agoHero+
cs_110574 When you say you tried pulling the folder out, do you mean the Sims 4 folder in Documents > Electronic Arts? If so, did you add anything to the new folder the game created? Or did the game crash when you tried to load a new save, with nothing else added to it?
If the game crashes even when you use a clean folder with nothing added back, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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