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sara_elizabeth1's avatar
sara_elizabeth1
7 years ago

My Sims Are Black (please help)

I got a mod that I decided I didn’t want after all because it didn’t work. I uninstalled it and when I went back into my game my household and all the other citizens in the game were pitch black. Literally just black figures. In CAS the sims are completely normal. I’ve always had loads of CC and some mods. I always used/checked the Mod Conflict Detector as well (after I download anything and put it in my mods folder) and it never said anything was wrong. I have taken out all the mods and cc and repaired the game from origin, failed, I have changed my sims skin color in CAS and went into game mode, failed, I have uninstalled TS4, failed. Now I don’t know what to do. I’ve tried everything I could find and nothing is working. Please help.

pc

3 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago
    @sara_elizabeth15

    I didn't understand - You could not fix the game in Origin?
    Or maybe this repair didn't help?
    If you could not fix the game in Origin, it means that the game files are too damaged and you need to reinstall the game. If you could fix it but it did not help, you should do the factory reset of the game folder.

    Step 1. Rename The Sims4 folder to "The Sims4 old"

    Step 2. Fix the game in Origin
    Origin/Library - right click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.

    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder

    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.

    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.

    Step. 7, Paste this folder in a newly created game folder.

    Step 8. Do the same with Tray folder and TrayDeleteItems file

    Step 9. Copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method

    Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.

    I don't work for EA
  • NicoleIvansand's avatar
    NicoleIvansand
    5 years ago

    Thank you, this worked for me! I had this weird missing mesh on base game content thing even tho I had no cc, this worked! Kudos!

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago
    That's great @NicoleIvansand. Please give the post that helped some XP as kudos for the helpful information. 🙂

    I'll close this thread here to limit necroposting. Thanks,

    EA_Lanna

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