My Sims Are Black (please help)

@sara_elizabeth15

I didn't understand - You could not fix the game in Origin?
Or maybe this repair didn't help?
If you could not fix the game in Origin, it means that the game files are too damaged and you need to reinstall the game. If you could fix it but it did not help, you should do the factory reset of the game folder.

Step 1. Rename The Sims4 folder to "The Sims4 old"

Step 2. Fix the game in Origin
Origin/Library - right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.

Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder

If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.

Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.

Step. 7, Paste this folder in a newly created game folder.

Step 8. Do the same with Tray folder and TrayDeleteItems file

Step 9. Copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method

Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.

I don't work for EA