My sims game will load in but won't let me play as my sims

Hello @cleer777 - Have you tried clearing your EA App cache? Clearing the EA cache often rid's your game of any problems. 

Here's how if you don't know how to:

1. Click on the three lines in the upper left corner of the app.

2. Click on 'Help'.

3. Select 'App recovery'.

4. Then select 'Clear Cache'.

Hopefully, once you've restarted your game, you should have it running smoothly for you!

Good luck and all the best to you.

@cleer777  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  If the folder copies instead of moving, or you get an error when trying to move it, stop here and let me know.

Otherwise, when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@puzzlezaddictim abt to try this but I dont know what a dxdiag is

update: removed the electronics art so far, it hasn't duplicated itself nor given me any error

last update: I played the game and yes it lets me go into live mode like normal, now I just would like to know how to play the game but with all of my old saves. Also after this if you'd be able to give me a clue as to why, my mt komurobi is duplicated, double of the same sims and now that I removed my save file I normally use the duplicate worlds are gone, I understand it may be a mod I just can't figure out which one, if you'd be able to help that'd be wonderful, if not I can try to discover it on my own

@cleer777  Are you seeing two versions of Mt. Komorebi in a new save in a clean folder, or did you add back your mods?  Or is only your current save affected, and a new save is fine?  Please also let me know what world your sims live in in your current save.

@davishark2006  Try pausing OneDrive syncing.  Right-click the OneDrive (cloud) icon in the lower-right corner of the screen to see the option.

@cleer777  Try loading a backup version of the old save.  Use the manual method here:

https://sims4.crinrict.com/eng/2014/09/recover-backup-save-game/

If none of this save's backups load, let me know whether you can load a different house within that save.

@puzzlezaddictI can load a different household in my game just the one I keep wanting to play as won't let me.. it started after I aged up one of my sims and I tried editing her in cas and every time I'd leave cas my game would never load.

@cleer777  Did loading a backup save work?  If not, try loading a different household within the save, then moving your main household to a different lot.  This will distinguish between issues with a sim or sims and issues with their house.

If the issue is the lot, can you load it in Build/Buy?  You can try deleting rooms one at a time to find out what is causing the problem.  Once you identify the correct room, quit without saving and reload, then delete objects within the room until you find out which one is the culprit.

If the problem is the sims, as in, you can't load into your household even if they're living on a random base game (or blank) lot, split the household and keep testing until you find out which sim is broken.  It's possible the sim is fixable, but if not, you might need to delete them and create them from scratch.  Still, the first step is finding out which sim, if any, is affected.

And again, it might be easier to just load a backup save instead of fixing your current one, that is if you still have an unaffected backup.