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fluerc0re's avatar
fluerc0re
Rising Newcomer
3 days ago

My Sims4 game keeps crashing

My Sims 4 game is constantly crashing after opening the game up for like a few seconds. I recently redownloaded the game after deleting all my custom content from it and starting over, but no matter what I do, it keeps crashing. I’ve deleted things that I assumed was messing with it, like gshade, reshade, caches, all the onlinethumbcache packages, I also used Onedrive and turned it off. My laptop is fine, I can play other video games on it, and they run perfectly fine no lag or anything, I even tried to repair it, but I’m having no luck. Is there anything else I can do to hopefully get it to work again?

crashing
launching

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 days ago

    fluerc0re​  Please repair the game (EA App > Sims 4 > Manage > Repair OR Steam > Sims 4 > Properties > Installed Files > Verify integrity of game files) since you previously had ReShade and/or GShade.

    If that doesn't help, try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    karolinacask​  The above applies to you as well.

  • karolinacask's avatar
    karolinacask
    New Novice
    3 days ago

    This issue is always happening to me since the last game patch 

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