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eliluluf1453's avatar
eliluluf1453
Seasoned Newcomer
14 days ago

my sims4 graphics are kinda crashed out hellppp

hi guys,i need some helpp. it's my first time playing sims 4 in pc and i downloaded it today, when  i'm trying to play the game both main screen and customizing character section's graphics are weird but bad weird. i have'nt log in to the planning home or sims life part yet but probably it is also crashed like the one's i seen. the crash at the main screen isn't looking that much at cam so i pictured the customize character screen and i tried to higlight the places where is crashed (i tought it would be helpfull to you to see and it is also at the top of the screen alsooo the crash is kinda moving youll se at the photo , please help meee

 

ps: english is not my main  so there could be so much mistake about my grammar im so sorryyy

 

graphics

4 Replies

  • eliluluf1453's avatar
    eliluluf1453
    Seasoned Newcomer
    14 days ago

    i tagged same pic twice sorry for that, there is 2 different pics thx from now

    btww the lamp at the left is my own lamp it isnt the crash lol, the character things and the thing aat the right is problem also you could see the crash at the sims face at one of the pics

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    14 days ago

    eliluluf1453​  Have you added any mods or custom content to the game yet?  If so, please remove your Mods folder and test again.

    If that doesn't help, or you haven't added any mods or cc, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • eliluluf1453's avatar
    eliluluf1453
    Seasoned Newcomer
    13 days ago

    hi, well it didnt worked but if i will try to download it from the official website of sims 4, one of the chocies "epic games" could it work? at first i downloaded it from "ea app for windows", maybe i should change the source?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 days ago

    eliluluf1453​  No, that won't help unless the problem is your install, as in, uninstalling and reinstalling is the fix here.  In that case, it wouldn't matter how you reinstalled, just that you did.

    But I would still like to see a dxdiag.  Please attach one to a reply here.

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