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bcarlso88's avatar
bcarlso88
3 years ago

My

I just built a new computer and have been having issues with playing the Sims 4. The game runs smooth as butter with no lag. The game crashes every half an hour. Here is what I've done so far.... -U...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@bcarlso88  If you have a Steam account, I'd suggest installing the free 3DMark demo and running Time Spy and Firestrike.  This is not only about the scores, it's also about pushing the GPU, and to a lesser extent the CPU, to the limit.

I would suggest installing hwinfo as well and having it open (to Sensors Only) when running the benchmarks.  This will lower the scores very slightly, but the point here is to check CPU and GPU temperatures and to look for any other red flags as well.  Hwinfo shows the max value for each category, and an excessively high or dangerous reading shows up in red, so you could scroll through the data afterwards to see if anything needs to be addressed.  The free download is here:

https://www.hwinfo.com/download/

Choose the portable version or the full installer, whichever you prefer, and make sure to click the button for hwinfo itself, not for one of the other downloads.

I'd like to see an hwinfo log from Sims 4 as well.  Restart your computer, open hwinfo, choose Sensors Only, and click the button that's a sheet of paper with a + to start logging.  Save the log file to your desktop for easy access.  Wait five minutes, then open Sims 4 and play until you get a crash.  Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing.  When you're done, click the same button to stop the logging.

Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me.  Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @bcarlso88  The file's access is restricted, probably to the default "only people on the list can access this file."  Please change it to "anyone with the link," at least long enough for me to download it.

    Does this mean that Sims 4 is crashing even with the new GPU?  If not, I can still look at the hwinfo log to see whether anything stands out, but I'd like to know whether I'm looking at a crash.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 years ago

        @bcarlso88  This worked fine, but I don't see an obvious reason for a crash, or frankly even much hardware usage.  Were you playing while running hwinfo, and did the game crash?  I ask because the log doesn't look like what I typically see in that scenario.  It's also just under 6 minutes long, so please let me know if you thought you'd recorded for longer than that.

        The one potential cause for concern I noticed is the consitent low voltage on the 12V rail.  It's pretty much steady at 11.88V, which is on the border between okay if not ideal and a significant problem waiting to happen.  So please also list the specs of the power supply you have, e.g. Corsair 750W 80+ Gold.

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