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bcarlso88's avatar
bcarlso88
3 years ago

My

I just built a new computer and have been having issues with playing the Sims 4. The game runs smooth as butter with no lag. The game crashes every half an hour. Here is what I've done so far.... -U...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@bcarlso88  The file's access is restricted, probably to the default "only people on the list can access this file."  Please change it to "anyone with the link," at least long enough for me to download it.

Does this mean that Sims 4 is crashing even with the new GPU?  If not, I can still look at the hwinfo log to see whether anything stands out, but I'd like to know whether I'm looking at a crash.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @bcarlso88  This worked fine, but I don't see an obvious reason for a crash, or frankly even much hardware usage.  Were you playing while running hwinfo, and did the game crash?  I ask because the log doesn't look like what I typically see in that scenario.  It's also just under 6 minutes long, so please let me know if you thought you'd recorded for longer than that.

      The one potential cause for concern I noticed is the consitent low voltage on the 12V rail.  It's pretty much steady at 11.88V, which is on the border between okay if not ideal and a significant problem waiting to happen.  So please also list the specs of the power supply you have, e.g. Corsair 750W 80+ Gold.

      • bcarlso88's avatar
        bcarlso88
        3 years ago

        @puzzlezaddict Attached is a 12 minute run while I was playing the Sims 4. Crashed around the 12 minute mark. For my Power supply, I have a Corsair RM850x 2020 850 W 80 plus cert. See link below. Let me know if I can provide anything else.

        Side note, I did a WIndows Memory Diag tool run and it told me that I have a memory problem. I have the corsair vegnace 32 gb sticks for that. Have no idea if that's related. Thanks again for the replies!  

        https://drive.google.com/file/d/1_XV8sTvNJUp37UTr047nG5VK5aSjVf1h/view?usp=sharing

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