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LoveArielxo's avatar
LoveArielxo
9 years ago
Solved

New Alienware laptop GTX 1080 - No Sound

I just got a brand new Alienware 17 R4 laptop with a GTX 1080 graphics card and when I launch the sims 4, there is no sound in game. This is the only game I have encountered any problems with. I'm not...
pc
  • LoveArielxo's avatar
    LoveArielxo
    9 years ago

    So I did end up figuring it out today, I did a repair of the game files and also apparently there was a new driver for one of the sound devices that I missed.  It even changed the name of it in the list after updating it.  It was probably the sound driver that was the problem, I had only updated the NVIDIA drivers I guess, I thought I had done them all. 

Anonymous's avatar
Anonymous
9 years ago

Hey I have the same issue did you manage to solve the current problem?? When I play the game no sound but when I record a clip from the in game video recorder and play back on the external VLC media player there is sound the talking of the sims, background music etc

LoveArielxo's avatar
LoveArielxo
9 years ago

So I did end up figuring it out today, I did a repair of the game files and also apparently there was a new driver for one of the sound devices that I missed.  It even changed the name of it in the list after updating it.  It was probably the sound driver that was the problem, I had only updated the NVIDIA drivers I guess, I thought I had done them all. 

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hey i have a new alienware as well, and am having the no sound problem.. what where the drivers that you updated? i went to device manager and updated all sound drivers but it said they where all up to date. I've checked nivida control panel, even the geforce expierence thinking something could be wrong.. but to no avail.. and i have tried the thing as mentioned above of deleting both option and confg files

    • LoveArielxo's avatar
      LoveArielxo
      9 years ago
      When I get home I will look and tell you exactly, but there were 3 sound drivers. It was not the NVIDIA sound driver. Did you try doing the repair on the sims 4 game? Because I had done those two things and one of them fixed it, I don't know which one. I just assumed it was the driver. Perhaps it was the game repair though.
    • Phantomlover1717's avatar
      Phantomlover1717
      Legend
      9 years ago

      @xXZSDTxGORDENXx You can also download drivers through Dell. My previous laptop was a Alienware as well. 

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