New Alienware M17 won't run Sims 4

@LisaMarieMueller  Your drivers are out of date, and given the error you listed, the best approach is to do a clean install of both the Intel and Nvidia drivers.  Here's how to do it:

First, download Display Driver Uninstaller from here:

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1750

You can download new drivers directly from the Dell product page for your laptop.  Be sure to get both drivers; they're all the way at the bottom of the page when you click "show all 39 drivers."

https://www.dell.com/support/home/us/en/04/product-support/product/alienware-m17-laptop/drivers

Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path (ctrl-C) and then paste it (ctrl-V) into the address bar in a File Explorer window.  Open the folder and then Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like:

Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:

Choose GPU, then Nvidia, then click Clean and Restart.  Your computer will restart in normal mode.  Launch the DDU again, reboot into Safe Mode, and repeat the above steps, but this time, choose Intel instead of Nvidia in step 2.

After your computer reboots into normal mode, still offline, you can install the Intel driver, then reboot, and then install the Nvidia driver and reboot again.  For the Nvidia driver, choose a custom install, and only install the driver and the PHYSX software.

If it helps, you can print this out, since you won't be able to go back online and have a look until you're done with the whole process.