New Alienware M17 won't run Sims 4
Hello! I just bought a new laptop specifically to play games and just installed all of my Sims 4 packs. (Got it today) It's an Alienware M17 and I put the Dxdiag in here. I can load the game but d...
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I did it exactly the way you told me but once I started the game it automatically crashed my Laptop again and showed me the blue error screen with "VIDEO-TDR-FAILURE".
Yesterday I also tried deinstalling/reinstalling new ones and disabling/inabling both drivers together with someone from Microsoft over chat for 2h. I also already did the whole cmd.exe thing as an administrator with the "/Online /Cleanup-image /Scanhealth" and "/Restorehealth".
In the beginning it always showed me "VIDEO-SCHEDULER-INTERNAL-ERROR". (after i used it the first times) and once i started doing and repairing stuff it always gave me "VIDEO-TDR-FAILURE".
I also checked it on the website of Dell and had to download some Intel Chipset Device Software like 2h ago and installed something for the bios (?). But nothing helped still...
@LisaMarieMueller Do you play other games on this computer, and if so, which ones? It would also be helpful to see a couple of crash dumps. Open a File Explorer window and type C:\Windows\Minidump\ into the address bar. Please grab the newest two or three dump files—copy them and paste them to your desktop. If you can't attach them to a post, upload them to a free filesharing site and link it here.
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