New download, PC crashing at create a sim

@bb41eeda5f905634  Please try playing while your computer is offline, just as a test.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

If the game crashes again, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically while offline.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

By the way, your system doesn't technically support Windows 11.  It may be fine, especially right now, given that 11 hasn't diverged that much from 10 and the processor and motherboard are only one generation too old for 11.  But if you notice more general system issues as time goes by, it's worth considering going back to 10, or rather installing a fresh copy of 10.  That would of course erase everything on the drive, so it's not to be done lightly; it's simply something to keep in mind.

I did the offline mode; I got slightly further but still crashing. I also did the next step in Reliability Monitor and got this error 

Description
The previous system shutdown at 11:35:05 AM on ‎12/‎6/‎2024 was unexpected.

@bb41eeda5f905634  Please look for another error from the time the game crashed.  The unexpected shutdown error can be a consequence of a crash but wouldn't normally be the cause here.

On the other hand, does your computer shut down and stay off, or does it restart on its own?  The latter would suggest an issue with the power supply, although there are other causes.  Sims 4 would definitely demand more power than everyday use.

that is the only error it shows all week except the date I installed the Sims 4 which was on 12/1 and it says the following- 

Source
Windows

Summary
Hardware error

Date
‎12/‎1/‎2024 6:37 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 1a8
Parameter 1: a
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_26100
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x1A8_10_OSGraphicsMonitorNoModeSetTSDD_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump

Also my PC Restarts and comes back on while in the game 

@bb41eeda5f905634  This particular error isn't necessarily useful unless it happened at exactly the time of a Sims 4 or system crash.  Let me know if that's the case.

However, the restart suggests a power supply issue, which is difficult to impossible to diagnose over the internet.  Do you know of a local computer shop that could test this system for free or a nominal fee?  If not, do you have a friend or family member who could lend you another PSU to test with?  You wouldn't necessarily need to rewire everything; just open the case and replace the existing power cables with connections to the new PSU.  That assumes that the current PSU and connectors are standard though, which is not a given.

It's also worth testing a different power strip or surge protector if you're using one, and also a different outlet.  Some buildings have bad-enough wiring that not all outlets can handle the load that even a lower-end computer might introduce.

By the way, do you have any warranty or other buyer protection for this computer?  It's old but new to you, so hopefully you'd be able to return or exchange it if necessary.