I hope someone can help because I’m having no luck! I just got a new PC, installed EA,Steam,Sims… and it just won’t open. It just goes into the first loading screen for like 10 seconds then freezes and crashes. I’ve tried through EA and Steam, I’ve updated drivers, I’ve moved mods folders even though I don’t have mods, I’m trying everything!
also this computer turns itself back on right after I put it to sleep if anyone has a fix for that…
lamegan23 Your dxdiag is full of BlueScreens, so much so that they may have crowded out any Sims 4-related errors. (The crashes don't have timestamps, so it's impossible to say for sure.) Since the BSOD codes are all different, I would suggest starting by updating your computer's BIOS and then (re)installing the chipset drivers, in that order. This is the MSI support page for your overall model:
https://us.msi.com/Desktop/Codex-R2-14th/support?sku_id=94270
Choose the exact model number, find the newest BIOS, and install that if it's newer than A.F4, your current version. When you've rebooted, download the chipset drivers and install them, then reboot again.
Try to open Sims 4, and if it crashes again, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
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