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Lonneke111
2 months agoRising Newcomer
Hi, EA_Solaire
I did but it didn't work...so now I lost my money and no game
EA_Solaire
Community Manager
2 months agoIf you're still not able to access your pack, you'll want to get in contact with the live support team so they can review your account and billing details a bit further to see what's going on.
You can submit a request here to speak with live support on this.
About The Sims 4 Technical Issues - PC
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