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waywardskyline's avatar
waywardskyline
4 years ago
Solved

No nail polish in CAS; work outfits/festival unlocks shown instead

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.79.93.1030
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Go into CAS and select fingernail/toenail section in accessories
What happens when the bug occurs? No fingernail/toenail options are shown; work outfits/festival unlocks are shown instead
What do you expect to see? Options for fingernail/toenail polish
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Updated for Spa Day refresh

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Have already attempted to repair files. Issue persists across saves.

pc
  • crinrict's avatar
    crinrict
    4 years ago
    @waywardskyline I just checked my game to be sure and I don't see this, so this is a rather puzzling issue.

    Could you try a forced super repair ?

    To do this, backup your user files to be on the save file, then move the the ts4_64.exe file from installation folder to the desktop. (let me know if you need help finding that). After that, try repairing the game through Origin again (this should re-create the exe file)

7 Replies

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    Hi @waywardskyline 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @waywardskyline Even on a new save too ?

    Could you try if it works if you make a new windows user instead and try on that one (just for testing)
  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @waywardskyline I just checked my game to be sure and I don't see this, so this is a rather puzzling issue.

    Could you try a forced super repair ?

    To do this, backup your user files to be on the save file, then move the the ts4_64.exe file from installation folder to the desktop. (let me know if you need help finding that). After that, try repairing the game through Origin again (this should re-create the exe file)
  • waywardskyline's avatar
    waywardskyline
    4 years ago
    @crinrict SUCCESS! What a weird solution to such a specific and seemingly unrelated glitch. Thank you SO much for the help!

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