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Queen_T21's avatar
9 months ago

Option to update sims 4 is not showing up

There is not option to update the sims 4. I have repaired the EA app multiple times, I have tried app recovery, and I have restarted the EA multiple times.I have also restarted my computer multiple times. How do I fix this?

9 Replies

  • @Queen_T21 I have also tried to run the app as an administrator, cleared cache and uninstalled/ reinstalled the EA app and that did not work either.
  • GiardiniDiMarzo's avatar
    GiardiniDiMarzo
    Legend
    9 months ago
    @Queen_T21 Go to Documents>Electronic Arts>The Sims 4 and open the file GameVersion.txt If the number you see is 1.107.151.1020 your game is already updated.
  • Queen_T21's avatar
    Queen_T21
    9 months ago
    @GiardiniDiMarzo Hello! Thank you for responding and helping. It looks like my game game has already been updated. But now I have been stuck on the loading screen for more than 10 minutes. It usually takes my game 5 minutes or less to load. How can I fix this?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @Queen_T21  Does your game load if you remove the Mods folder?  You don't need to save your progress; this is just for testing.

  • QueenDiamondx36  Please open Documents > Electronic Arts > The Sims 4 and delete the content folder inside. Then open the game, and if the Sims Delivery download doesn't start on its own, open Options > Game Options > Sims Delivery, and click the box to check for updates.  Give it a bit of time to download, then quit and reload to see the new items.

    Please keep in mind that the new items won't necessarily show as new; you'll need to look for them manually to confirm they're present.

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