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mrsblackrainbow's avatar
5 years ago

Origin (i quess) wont open the sims4 for almost a year now

Hello guys, my game -sims 4- is not working for almost a year  right now, when i press "play button" literally nothing happens, i tried everything from youtube tutorials, to something from my own personal experience- by the way im using the legacy edition. I deleted all of my mods from the game and it still doesnt work, reapired it, updated it and reinstalled it hundred times over and over. Please help me ---------also sorry for my English is not my first language

3 Replies

  • Time of this report: 3/12/2021, 09:20:22
    Machine name: INTELLECT-PC
    Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.190612-0600)
    Language: Czech (Regional Setting: Czech)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: G41MT-D3
    BIOS: Award Modular BIOS v6.00PG
    Processor: Pentium(R) Dual-Core CPU E5700 @ 3.00GHz (2 CPUs), ~3.0GHz
    Memory: 3072MB RAM
    Available OS Memory: 3070MB RAM
    Page File: 3378MB used, 2761MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    i hope this is what you asked for.... Also Im using CC cleaner, and Avast free antivirus but i usually turn off this one 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @mrsblackrainbow  Try changing these settings for Avast:

    https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html

    If that doesn't help though, I'd need to see the entire dxdiag, as in, click "Save all information," save the text file to the desktop, and attach it to a post.

    Since your computer runs Windows 7, I'd also need to see any relevant entries from the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  (Today is all the way on the right.)

    For any errors that mention Sims 4 or Origin, or any that happened at precisely the time you tried to launch the game, double-click on the entry and copy the information provided.  If there are only a couple of errors, you can just paste the info into a reply; if there are a lot of them, please paste them into a text document and attach it to a post here.

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