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roro01103's avatar
roro01103
Newcomer
1 day ago
Solved

payed but didn't get it

So, I payed for the Get Togheter pack, but when i tried to download it, it siad I had not payed for it...I can't find any way to contact anyone about this, does anyone know what to do?

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey roro01103​

    Glad to hear that you're able to locate Get Together now. 

    Fingers crossed that you don't, but if you do encounter a more stubborn version of missing games on the EA App in the future, try clearing the EA App's cache after making sure the purchase has been completed and processed. If it's been more than 24 hours since the purchase and the pack still hasn't appeared, even after signing in with the correct EA account, feel free to contact our live support team for assistance. Thanks and happy simming! 

  • It fixed itself. i was just impatient

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