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FZanin's avatar
FZanin
3 years ago

PC enters in hibernate mode after few minutes of game

Recently I upgraded to Windows 11 and also upgraded some hardware stuff from my PC. I reinstalled the game and 15 minutes after I started the game my PC entered to hibernate mode, and it happens every time I try to play. I checked the task manager while the game was open and the energy usage was very high, so made me think the game/PC was crashing because of that. 

It's really weird because my PC is old and before I upgraded some stuff from hardware and was using Windows 10 the game was working well. I use CC and even without it still happens.

I attached the dxdiag down below. 

Hope you can help me, thanks in advance 😃

pc

3 Replies

  • FZanin's avatar
    FZanin
    3 years ago

    it's off.

    the power setting is set to high performance and video shutdown and activity suspension are set to never happen

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @FZanin  Your computer's hardware is too old to support Windows 11, and I'd strongly recommend going back to 10.  One of the problems is that your processor isn't supported, which means the motherboard's chipset software isn't either.  But the more immediate issue is that the driver for your graphics card is throwing serious errors as well.  It's not clear whether these errors are happening while you play Sims 4, but given the symptoms, it's a distinct possibility.

    You can try installing what looks to be a slightly newer driver from AMD:

    https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000-series/amd-radeon-hd-7570

    But it's still from 2015 and isn't going to be fully compatible with Windows 11, so you may continue to see these errors regardless.  You could instead try this newer driver from Microsoft:

    https://www.catalog.update.microsoft.com/Search.aspx?q=amd%20hd%207500%20series

    But be prepared to roll back if necessary.

    Energy use should absolutely be "very high" according to the Task Manager while you play even a moderately demanding game.  That's normal.

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