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Tgyttghuujh's avatar
Tgyttghuujh
Newcomer
8 hours ago

PC Sims 4 constanlty freezing/crashing

Hi!

So i've never really complained about this issue because even though it's happened before it normally only happens for a few days and then sorts its self out. But for the past week 1/2 my PC has been freezing after playing for about 5 minutes and I barley ever get time to save. 

Once it freezes you can see the mouse still kind of working and when you hover over items in Build Mode it will show you what they are but the actual screen just goes completely frozen. And most of the time it shuts down and opens me back up to the EA page. 

I really need help, I've done sooo many hours of googling what to do and I've tried lots of things with the casche folder thingy. But I'm a teenage girl, not a computer tech, I've spent almost 100 on this game over the years and I really don't want it to go to waste. I will take any suggestions and try my best to carry them out!! Please help me

crashing
lag

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 hours ago

    Tgyttghuujh​  If you have any mods or custom content at all, please move your Mods folder to the desktop and try again.  You don't need to save your progress; this is just for testing.

    If that doesn't help, please try a new save, for comparison's sake, still with no mods or cc.

    If that doesn't help either, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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