Pictures turning black
Product: The Sims 4
Platform:PC
Which language are you playing the game in? Norsk
How often does the bug occur? Every time (100%)
What is your current game version number? 1.61.15.1020
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Every time I take pictures. Dosen’t matter if it’s from cellphone, camera, university picture etc.
What happens when the bug occurs? All kinds off pictures turn black, both in invetory and wall.
What do you expect to see? The pictures I’ve taken, I would like them to not be black!
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Ok, so every picture I / my sim take turns black. Inventory and when placed on wall. Can’t even see how the pictures turned out. Nothing works. Tried repair, no mods. What do I do?
Basically this:
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
