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kylef06's avatar
kylef06
Newcomer
12 hours ago

My game doesnt launch

I recently made some modifications to my game files because of another issue that is not relevant now. and during that process i accidently deleted my sims 4 game folder /Documents>Electronic Arts> Sims 4. (the delete button and rename button are right next to each other) i opened the game again and it created a new file for me, i then played for about 2 hours with no issues and logged off. i just came back and my game isn't launching I've tried from the ea app, steam and the shortcut i have on my desktop but no of them worked. I've read a couple different forum posts about the same topic and tried a couple different methods they provided such as clearing the origin cache and repairing my game( i couldn't find the repair on the ea app) and those didn't work either. i dont really know what else to do and i am missing the game dearly ;(

i have provided the DxDiag below.

Thanks.

ea app
launching

1 Reply

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    20 minutes ago

    kylef06  Please let me know whether your new Sims 4 user folder is in OneDrive.  Right-click the folder and select Properties > General, then look for the Location.

    When you play through Steam, you need to repair the game through Steam.  The option is called "Verify integrity of the game files" and is under Properties > Installed files.

    Your dxdiag crashed twice while running, which could be a fluke or a sign of a system issue.  So please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here


    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    Then run and provide a new dxdiag.

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