Forum Discussion
I've had more than 20 email exchanges with support and they just give me fake solutions in a loop. They either send me a link to a thread on this forum where there's a similar issue but it's about Origin, which doesn't exist anymore or they tell me to start a live chat with support, which is an option that no longer exists.
It's been more than 2 weeks now since this issue started, more than 20 email exchanges and absolutely 0 solutions. I'd even say nobody paid real attention to what my issue is, they just send me similar issues some people had at some point in time more than 6 years ago.
I've purchased 35 items for this game (from base game, to expansions and packs) and almost 1,000 hours played to this game. I found this unacceptable and really hope you guys start finding a solution for this. I'm trully dissapointed to everyone at Maxis and EA.