When I launch the game, I get to the plumbob like normal, and once there, will proceed to watch it spin for seemingly eternity. I have no custom content, and no DLC's installed, it is just the base Sims 4 game, and happens all the time. For context, launching Battlefront II is fine.
I can't remember the last time I did play, probably over a year ago with no issues.
List of things I have done to try to solve:
Repair through Origin
Ran Origin as administrator
Turned Origin in-game off
Move/Delete Sims 4 folder in Documents
Move from D: to C: and vice versa
Reinstall multiple times
Turn off AV
Add exceptions to Origin and Sims 4 in AV
Clear Origin cache
Repair Microsoft Visual C++ 2015-2019 (both) and restarted
The cmd (as administrator) argument before "/sfc scannow" (sorry, I cannot remember the argument)
Probably other stuff that I have forgotten - I have pretty much done everything I can think of without reinstalling Windows.
@Bananarolls The last time the game worked did you have dual monitors? This game may have issues with dual monitors - I think it is a driver issue. Did you try running the game with just one monitor? See if you can free up space on the system storage device (C). The driver cmudaxp.sys for the sound card is not WHQL. The driver is dated 2015 - Did the game run with that sound card? Your system is putting a lot of demands on system resources and any of the above can keep the game from loading. First concern is each video driver is using 16Gb (16Gb x 2) of main memory. you only have 32Gb of main memory so Windows is using virtual memory and I think your running out of resources causing the game to crash. IMO your putting a high demand on main memory, virtual memory and I think the free space on the system device. When you have an issue like this you have to disconnect ANYTHING that isn't required to run and see if the game runs. If the game runs then start adding hardware until the problem occurs. You then have to deteremine if the hardware is good, if the drivers are good, and if you have enough memory to support these devices. I'm guessing the video drivers are set for triple buffering which will use more memory. I suggest you try running with one monitor first.
@Bananarolls Try updating the Nvidia graphics driver. The Sims 4 errors in your dxdiag are often related to the graphics driver. You can get the newest one here:
Run the driver as an admin: right-click on the download and select "Run as administrator." Choose the custom option when installing and select "perform a clean installation."
@roberta591 The game did run with the same sound card before. I switched The Sims back to my D: which has more storage. I tried running with only one monitor, didn't try unplugging anything else though because there isn't anything else to remove. The issue still persists.
@Bananarolls Try forcing the game to launch in windowed mode. Open your Origin game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, write -w in the command line box, and save.
If this doesn't help, please look for relevant errors in the Reliability Monitor; I'd like to know whether they're the same errors as before. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that mention Origin or Sims 4 from after you updated the GPU driver, or any that happened at the same time as you tried to launch the game, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as you did with your dxdiag. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
@puzzlezaddict Running in Windowed mode did not make a difference.
As for the Reliability stuff, I just want say that I have to sit and watch the pumbob spin, until I go to Task Manager and close it through there. Alt+F4 doesn't do anything, right clicking the task bar doesn't do anything, and pressing the close window button doesn't do anything. These errors I think relate to me closing through task manager, but I don't really know what I'm looking at, and wanted to give you context at least.
@Bananarolls The game is crashing. The game can not initialize for some reason and crashes into a loop and can not recover. When you run out of physical memory Windows will page blocks of memory out to virtual memory on your system device. Have you tried to free up space on the system device? Something in the game's initialization can't complete causing the game to crash. You might use event viewer to look for errors. This may give you a clue as to why the game is crashing. When you are "moving" the game from c to d are you uninstalling then installing the game through Origin settings? This game can not be copied - it has to be installed. It is a good idea to use a registry cleaner like ccleaner (there is a free version) before the install. Anything that is not directly created by the installer is subject to be left by the uninstaller. Another thing to check are settings in the Windows browser. You may not use it but the game uses the APIs to communicate. Is Edge up to date? Is Windows have any updates?
@roberta591 So I used CCeaner to clean my registry, and completely uninstall The Sims 4. I then did another fresh install of The Sims 4 onto my D:, which has 1TB of space.
Windows is updated, there are no updates, I updated Edge too.
Nothing has changed. Event Viewer doesn't seem to be much help either, the only events that show are events titled "AppHangB1", and when researching, there doesn't seem to be a concrete fix to this.
@Bananarolls Try reset Microsoft browser. Do you have Visual c++ 2013 redist. installed? I have both installed both 32bit and 64 bit. Somehow I think you need the 2013 version. You say it has been some time since the game was run. Is it possible you installed something since that may have broken the game? Did you uninstall anything since that maybe the game needs?The game should start Origin if Origin is not already running. Did you try to use symbolic link on any game files/folders? Is your game a Steam version? You could open task manager (ctrl, alt, del) then open startup. Disable anything you think is not necessary. Restart computer. Try game. It is a good idea the note what you change so you know what to turn back on. Try running game in safe mode - worth a try.
If that doesn't help, I do wonder about the sound card, which doesn't have a newer driver available from Asus, unfortunately. How difficult would it be to remove it temporarily? The reason I ask is that given the AppHangB1 errors, normally the next step would be to do a clean uninstall and reinstall of the graphics driver, which is a bit of a process. So take your pick.
For the GPU driver, start by downloading Display Driver Uninstaller from here:
I've seen a couple reports of the newest Nvidia drivers not getting along with Sims 4, not enough to signal a significant issue, but worth accounting for. So instead of installing the very newest driver, try this one from December:
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and let me know whether the game works.
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