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dvrosol's avatar
dvrosol
7 months ago
Solved

"preparing game" over and over again

I installed Sims 4 on a new computer and when I tried to start it I kept getting "preparing game". In the contents of the "Sims 4" folder I have nothing except the "saves" folder and I know there sho...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    7 months ago

    @dvrosol  Sorry for the late reply.  It looks like your post was only moved to the Sims 4 PC tech forum today.

    If the game can't launch and never has on this computer, then it won't create any user files.  I'm not sure where the saves are from; did you transfer them from an older computer?  At any rate, try renaming the Sims 4 folder in your screenshot to see whether the game creates a new one.  If OneDrive is running on this computer, pause syncing before trying to play, so OneDrive doesn't lock up this folder and/or try to redownload the old version.  The pause option shows when you right-click the cloud icon in the lower-right corner of the screen, or sometimes in the Tray (^ icon).

    If that doesn't help, please run a dxdiag and attach it to a reply here.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

@dvrosol  Sorry for the late reply.  It looks like your post was only moved to the Sims 4 PC tech forum today.

If the game can't launch and never has on this computer, then it won't create any user files.  I'm not sure where the saves are from; did you transfer them from an older computer?  At any rate, try renaming the Sims 4 folder in your screenshot to see whether the game creates a new one.  If OneDrive is running on this computer, pause syncing before trying to play, so OneDrive doesn't lock up this folder and/or try to redownload the old version.  The pause option shows when you right-click the cloud icon in the lower-right corner of the screen, or sometimes in the Tray (^ icon).

If that doesn't help, please run a dxdiag and attach it to a reply here.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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