Forum Discussion

SimileCreations's avatar
SimileCreations
2 years ago

Previously owned expansion packs missing

I own most of the sims 4 expansions, purchased them all from origin/ea app. This week the game was having issues updating, I had to uninstall the app and all games and re install. Now it’s saying I d...
pc
SimileCreations's avatar
SimileCreations
2 years ago

I have only had this account for years. I’ll attach the screenshot of the order confirmation from 2020. I’ve been playing with these packs for years. I’ve taken a break from sims but I have saves in my computer with them from minimum a year ago 

[CM Edit: Personal info removed]

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@SimileCreations  Please check your ea.com order history anyway.  A refund would be listed separately from the initial order and could cause exactly what you're seeing.

  • SimileCreations's avatar
    SimileCreations
    2 years ago

    I'm not seeing any refund.

    When I'm in sims Windenburg (the town that comes with get together, one of the 2 packs it says i don't have anymore) is showing that i just need to download the pack. While others like chestnut ridge, a world from a pack i don't own, has a lock on it showing i need to purchase. Ill attach a picture. But when i manage my dlcs on the EA app get together doesn't show at all. 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi @SimileCreations 

      This sounds like a refund had been submitted for these packs. On the order history for your account, please attach a screenshot of the current transaction details and status for this purchase from 2020. Be sure to block out any personal information, like your email or order number. 

      • SimileCreations's avatar
        SimileCreations
        2 years ago

        So I looked in my order history and did find a refund from the same exact day I purchased it in 2020. Which makes no sense because I’ve been playing with it up to 2023, right before I had these issues. 

        I spoke with my sister and she says she has a faint memory of buying me the cds and not the digital versions. I can’t find them (and I’m someone who saves everything and still has all my sims 3 disks on a shelf) so I thought that’s odd. 

        But here’s my new problem, when I open sims and look at the expansions it says I own it and doesn’t have a spot to purchase it again. How do I purchase it from origin now?

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