Problem fixed (archived)
Problem solved around last year, thanks. Just simply had to update to the latest version of Windows 10 and the error disappeared!
Forum Discussion
4 Replies
- I tried the disabling lan method on Internet Explorer, but it turns out it already was disabled. I've tried restarting the computer and logging back into Origin and there's still trouble.
Maybe the problem is in my antivirus? However I'm not sure where I could find my antivirus software. I've already uninstalled McAfee, but the problem still exists. I don't have any quick troubleshooting tips, but have found a link to some troubleshooting tips that might help.
PC connection troubleshooting
https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/- I tried those options but none of them seem to fix the issue unfortunately.
I believe it’s antivirus related and something is preventing me from connecting to the ea server. If there are any ways to figure a fix on this, please let me know. Have you tried doing a web search on how to stop antivirus from blocking a program?
The link I shared before mentioned if the troubleshooting tips don't help, you may need to contact EA's customer support for more help.
How To: Contact EA's Customer Service:
1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select either Origin or Sims 4
3. Select your platform
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.
