Problem with downloading on PC using Hard disk

I am trying to download The Sims 4 on my external HDD, but I keep getting an error: "There’s a problem with your download." My PC has limited space, so I cannot install the game on my laptop. I have already formatted the HDD to NTFS, created a folder called "EA Games", cleared temporary EA files, and run EA App as administrator.

Platform: PC with Windows Install location: E:\EA Games (External HDD)

Could you please help me fix this issue so I can download the game directly to my external HDD? pleas I want to playyy

Thank you, jeje