Forum Discussion

marcinandkamil77's avatar
marcinandkamil77
Seasoned Newcomer
2 months ago

Problem with game start

Hi yall, after couple of months I tried to play the sims 4 and after clicking “play” button it asks me to log in. When I do it, it simply just says that my account is linked to epic games account and nothing happens afterwards. I don’t have any mods installed. Pls help me 

  • Gohnnie  What exact error are you getting: just the one to play through Epic, or something else?

    You may need to contact EA customer support to ask that the Epic version of Sims 4 be removed from your account as well.

    https://help.ea.com/en/

  • marcinandkamil77  Is your EA account in fact linked to an Epic account, and do you own Sims 4 through EA, Epic, or both?  Did you install the game through the EA App or the Epic launcher?

    Please also post a screenshot of the error you see.  You can attach it to a reply by clicking the camera (Insert Media) icon with the other formatting options.

    • marcinandkamil77's avatar
      marcinandkamil77
      Seasoned Newcomer

      Hi, can you give me your Discord ID or other communication app so we can chat back and forth?

    • Gohnnie's avatar
      Gohnnie
      Rising Newcomer

      I'm having the same problem. Despite installing the game through EA App it was still marked as installed through Epic Store. I uninstalled Epic and reinstalled every sims on EA App, but it still sees it as if installed through Epic, when I don't have Epic on my pc anymore. I was always purchasing Sims 4 through EA App, I owned base game way before it was free as well. 

      Pop out for me just asks to install "com.epicstore.exe". 

  • marcinandkamil77  No, sorry, I don't like to do one-on-one support.  The point of the forums is to find an answer that can be shared: other users can look it up, helpers can build on existing knowledge, that kind of thing.