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maygangray3's avatar
maygangray3
7 months ago
Solved

problem with growing together pack

hi 

I have tried to contact sims help multiple of times but I haven't gotten a reply back nor have anyone tried to fix it I have brought growing together when it first came out but there was a problem with the payment I am unable to download the pack even though I paid for it. please fix it or refund me so that I can buy it again 

many thanks 

pc
  • EA_Solaire's avatar
    EA_Solaire
    7 months ago

    @maygangray3 

    If it's stuck in a processing state, you'll need to reach out to live support so they can review your billing information and see what's going on- here on AHQ, we don't have access to your account details to take a look with you.

    Please submit a help request to contact live support with the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

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  • maygangray3's avatar
    maygangray3
    7 months ago

    How can it be still processing when I brought the growing together pack in March 2023 when it first came out? It's been a whole year

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    @maygangray3 

    If it's stuck in a processing state, you'll need to reach out to live support so they can review your billing information and see what's going on- here on AHQ, we don't have access to your account details to take a look with you.

    Please submit a help request to contact live support with the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

  • maygangray3's avatar
    maygangray3
    7 months ago

    Yeah I don't understand how I'm supposed to connect the live support. It doesn’t give me a link or even how too...

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    @maygangray3 

    From the site here under Game Support, you can select EA app as the product, then select I want to check my order status. From there, you'll see the available contact options. 

  • maygangray3's avatar
    maygangray3
    7 months ago

    But it could be because I'm on phone

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