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Anonymous's avatar
Anonymous
9 years ago

Product Code needed

Hi, Guys 🙂 Sarah here...

I need help with something. 

I brought Sims 4 a couple of days before my sisters birthday I think it was, 

but when I came to load it/play it on my new laptop, 

Origin is asking for the sims 4 product key.

I have no idea where my case to the game has gone, 

found the game luckily tucked away in my Elder Scrolls V: Skyrim case D:

must of put the discs in there so they wouldn't get damaged, or scratched. 

Could someone maybe give me a new product code?

Or how I go about getting a new one? 

Thank you. xx really appreciate the help. 

7 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    live chat? as in a chatroom, or actually talking to them? 

  • Anonymous's avatar
    Anonymous
    9 years ago

    Yes, but typing or  actually talking to them? 

    I'm asking because I have really bad social anxiety. 

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Live chat would be typing but depending on your issue, they might need to call you.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @FeistyDeadlySins There should have been a slip of paper in the jewel box that the disc came in. If you never activated the game there is no way EA customer service will be able to recover that code. The fastest way would be to redouble your efforts to find the case. You could return the game from where you purchased it and claim the code was not there. You could call EA customer service and claim the dog ate your homework and they may give you a new code.

    This is an open forum for users by users and account issues can not be addressed here.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Alright. Thank you. 

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