Product Key for sims 4
I have the demo for Sims 4 downloaded on one of my origin accounts and I was trying to install the full game which took 2 hours but it never asked for the product key. Anyways I thought it had downloaded so I started to download the expansion: get to work which worked fine. However now I have the demo with the expansion and not the real game. I tried to uninstall the demo with the expansion but it still seems to be there. I opened up a new origin account to install the full Sims 4 game and on this account it did ask for the product key, which worked fine. So now I have two accounts on origin. One has the demo with the expansion and the other has the full version of the Sims 4. On the account with the full version I tried to install the expansion but I cant as I have already used the product key. How can I fix this?
Contact a game advisor to merge them
Game advisors can be found through live chat or call-back
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
In Details here: How to contact a Game Advisor using the new EA Help page
