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yumaharani's avatar
yumaharani
2 years ago

Purchased pack doesn't show on EA app

Hi, everyone! I bought The Sims 4 Get Together DLC yesterday, the payment went through successfully, but can't find it on my EA app library -- let alone to be able download it. When I clicked "Manag...
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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there @yumaharani,

In the EA app, are you being prompted to re-purchase Get Together again? 

  • yumaharani's avatar
    yumaharani
    2 years ago

    Hi @EA_Solaire 

    No. Didn't get any notification to re-purchase the Get Together DLC again. It just doesn't show up on my Add-Ons list.

    While I also checked on the EA App, there's no "In library" sign on Get Together DLC, as if the purchase never happened.

    Yes! I've checked Order History, and the receipt is there. I did pay and purchase the DLC. I just doesn't show up ☹️

  • Sniperxbabyy's avatar
    Sniperxbabyy
    2 years ago

    yes im having the same prob

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @Sniperxbabyy  Which pack are you missing, and where did you buy it, for example directly from EA or from a third-party seller?  Does your computer run Windows or macOS?

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