I’m having a similar issue - cursor is jumping to my other screen constantly. This has only started since the update yesterday, was working fine prior to the update, and my mouse is working fine with all other apps and programs still. So I can only assume this is a sims 4 issue and not an issue with my mouse.
@emurphy07 Please answer the questions in post 2.
Im not sure whether I’m using DirectX9 or 11 - slightly older laptop and using base settings, I have no idea how to check these things.
I don’t have the same issue in full screen mode - I can’t seem to use my second monitor in full screen mode though, and playing on my laptop screen is similar to playing on a phone after using a huge monitor for years 😉 .
I have checked my mouse to make sure it’s clean, although I would expect it to affect everything I do and not just the sims if that were the issue.
Thanks
@emurphy07 If you haven't specified that the game run in DX11 mode, you're probably running DX9. But to make sure, you can check the version in the lower-right corner of the Main Menu.
Uninstalling and reinstalling helped the other player in this thread, so I'd suggest that if your download times aren't too bad. Otherwise, clear the EA App's cache and repair the game, which is not as thorough as an uninstall but will be a lot faster.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
I just wanted to note that I haven't reinstalled The Sims 4 to see if it is still an issue. I am starting to download and reinstall it again pack by pack to see if this bug is linked to an update of one particular add-on or the base client, or something-or-other. I'm not super tech-savvy, just trying out stuff until something sticks lol 😳
I will be sure to look at what version of DX I'm running while I'm testing things, although it may take a while to get that info as I'm battling a TV for bandwidth via wifi.
Hi @puzzlezaddict , I tried clearing the cache and repairing the game which didn’t help. I then uninstalled and redownloaded the game - took what felt like 5 years - still having the same issue with my cursor jumping to the other screen, but also now jumping to the middle of the screen even if I use my laptop display (only in windowed mode though, full screen works). Still having no issues with the cursor outside of the sims.
Thanks
Cancel that - it’s now also happening in full screen mode.
Updated my graphics driver which seems to have fixed the issue!
So this is going to be a mass of text. I decided to install the add-ons that I have purchased in release date order, I know that I haven't purchased them in that order. I am making a list of the steps I took and their results. I also discovered that my game runs in DX9. Here is the info dump:
Base game downloaded and installed – no mouse issues
7/25 update downloaded and installed before testing fresh install
Started a new game and played for approx 5 minutes – no mouse issues
Downloaded and installed Get To Work – no mouse issues
Played game for approx 5 minutes – no mouse issues
Downloaded and installed Get Together – no mouse issues
Played game for approx 5 minutes – no mouse issues
Downloaded and installed City Living – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Cats and Dogs – no mouse issues
Played for approx 5 minutes – no mouse issues
** I then realised that the list I was reading from was just expansions, not stuff and game packs. I found a list that had everything on it, so...
Downloaded and installed Holiday Celebration, Outdoor Retreat, Luxury Party, Perfect Patio, Spa Day, Cool Kitchen, Spooky, Movie Hangout, Romantic Garden, Dine Out, Backyard, Vintage Glamour, Vampires, Bowling Night, Parenthood, Fitness, Laundry, My First Pet, Jungle Adventure, Seasons – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Get Famous – no mouse issues
Played for approx 5 minutes – no mouse issues
7/26 update downloaded and installed – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Strangerville – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Island Living – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Moschino – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Realm of Magic – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Discover University – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Tiny Living – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Eco Lifestyle – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Nifty Knitting – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Snowy Escape – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Paranormal – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Dream Home Decorator – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Cottage Living – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Blooming Rooms – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed My Wedding Stories – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Werewolves – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed High School Years – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Desert Luxe – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Growing Together – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed For Rent – no mouse issues
Played for approx 5 minutes – no mouse issues
Downloaded and installed Crystal Creations – no mouse issues
Played for approx 5 minutes – no mouse issues
Loaded previous game where the mouse bug first was noticed and played for approx 10 minutes – no mouse issues
I can possibly put it down to either doing a full uninstall and reinstall, or something in the patches that did something to fix it somehow? I don't know, but I did my testing, my mouse seems to be fine now. Unlike @emurphy07 I did not update my graphics drivers. I wanted to leave it until if the bug came back. We will see if it does /shrug
