Re: Audio Crashes

Do you have any other Origin games ?

Have you also reinstalled Origin ?

try reinstalling your audio drivers and if that doesn't work try reinstalling the game. if that doesn't work try reinstalling origin and open the game from origin or the Sims itself (the short-cut)

@snacksthecat Do you have the Nahimic Audio installed. If you do either disable it or uninstall it. I believe it is a mixer that is not playing nice. MSI or Micro Star International was always at the bargain end of the table. Several people have posted issues but MSI knows of no issues because nobody has reported issues. Well maybe if they answered their phones once and awhile. MSI products work and I believe this is an issue of third party software not working right.

Asus users have reported a similar problem although it doesn't seem to affect all users. Audio systems have long needed enhancement. I think this is a mixer that adds special affects like echo and fade. Apparently there seems to be some problems with the software (my guess). If you disable the mixer I believe the sound should continue to work. Or install the stock Windows sound driver (only stereo). Or get a sound card and disable the integrated sound chip. Most computer sound systems are 2.1 so for most users disabling this features should not change much. Newer MSI have reported similar issues. Usually audio drivers work and no one bothers to see if there are newer drivers. Check the manufacturers web site. If other games are crashing your computer there may be system problems.

Add: Windows 7 main support is over. Windows 7 is on extended support. Microsoft is giving (like in free) free upgrades to Windows 10 until July. Windows 10 is everything Windows 8 should have been. To advance to the next gen of graphics you'll have to go Windows 10 to get DX12. Unless you have a very good reason not to upgrade there is no reason not to. The upgrade process works pretty good. Windows 10 removes some features such as Media Center and there are some programs that get removed due to compatibility issues. I had a Vista computer and Vista is not in the upgrade plan so I had to do a fresh install of Windows 10 on those computers. So far the only problem I've had is getting the free upgrade to start on a few computers (had to manually start the process).

I don't have Nahimic Audio installed but I have Nvidia High Definition Audio, Nvidia Virtual Audio Device (Wave Extensible) (WDM) and Realtek High Definition Audio.  I can't find a download for the stock Windows sound driver.  I've been putting off installing Windows 10 just because I'm so used to Windows 7 and have been using it for so long but if upgrading could potentially fix the audio problems and crashing (for all other games as well) I might just download it for my desktop (my gaming/school laptop came with Windows 10).

Edit: Yes I uninstalled and reinstalled origin 

Thought - do yoou have your monitor connected hdmi?

Yes I do

@snacksthecat Try going into device manager and update the NVIDIA High Definition Audio. Make sure the audio is set up correctly in the Nvidia control panel. Is the HDMI cable plugged in and monitor powered up before you power up the computer? Does this happen when you disconnect and reconnect the HDMI cable? Try a different HDMI cable (maybe). The computer senses change in what audio is plugged in where. With HDMI the audio has to be routed through the video board instead of the audio output jack. A guess could be a bad HDMI cable could cause the audio to reset to the adio out jack instead of through the video card or could be a problem with the Nvidia audio driver (a bad driver who would guess). How old is the tv? When you power up the computer the Nvidia card reads the EDID and sets up the output. Is your tv a 4k tv?

NVIDIA High Definition Audio drivers are up to date.  The HDMI cable is plugged into the monitor, but I don't always power up the monitor before turning on the computer, sometimes I turn on the computer first then the monitor.  I'll see if I have another HDMI cable somewhere, and my monitor is pretty old (around 8 years?).  I use a Razer headset too and this is what the NVIDIA control panel looks like under audio setup: http://puu.sh/pf1BD/a7cd71387b.png

You could try using an audio cable instead of the audio over HDMI.

I'll see if I have one of those lying around, if not I'll just have to deal with no audio...I've noticed my game crashing a lot sooner than before so I still can't tell if the audio was fixed or not. Usually I can play for a good 45 mins before anything crashes but lately its been 10 minute intervals...