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SimQARobo's avatar
SimQARobo
Icon for EA Staff rankEA Staff
6 years ago

Re: Cannot start the Free Sims 4 - Out of Memory

Hello @jlhk001  @WhoDaresWin96 

Can you open Task Manager and let me know how much memory Sims 4 is taking up?

Are there any other programs listed there that are using up a lot of memory?

4 Replies

  • jlhk001's avatar
    jlhk001
    6 years ago

    1. Task Manager shows 29.7MB for the process Sims 4

    2. Only processes running are Orgin (EA Game Launcher) & Sims 4 (right after reboot & login)

    3, Error now shows a different one:

    Initialization error at startup

    (see attached)

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Hi @jlhk001 

    the initialization error is usually caused by missing rights.

    Possible culprits

    • Firewall/Antivirus Blocking
    • Windows Controlled Folder Access blocking
    • Not enough rights
  • jlhk001's avatar
    jlhk001
    6 years ago

    Second error now fixed with allowing Controlled Folder Access.

    Still don't know:

    1. What causes the first error

    2. What causes the first error to change to the second error.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    Hard to tell.

    Did you ever have any other version of the game installed on this computer ? CAS Demo or Game Demo ? If so, did you properly uninstall those ?

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