Community Manager

Re: Can't redeem code

If you've purchased an already used code from a 3rd party retailer, you'll need to get in contact with the retailer this code was purchased from for either a refund or replacement code.

Please also read over the post here for more information on where to safely purchase packs from.

4 Replies

Gr4v3li9ht
2 years ago
@EA_Solaire I got into contact with the retailer and now they want me to find out at what date and time the code was activated. Is there a way to find that out?
EA_Solaire
Community Manager
2 years ago
@Gr4v3li9ht

Live support wouldn't be able to provide any details on this code as that is account specific information.
Gr4v3li9ht
2 years ago
@EA_Solaire Is there no possible way to do anything then? I payed for a used code then?
EA_Solaire
Community Manager
2 years ago
@Gr4v3li9ht

You'll need to contact the retailer directly that you bought this code from for assistance on this purchase.