Can't redeem code
I bought Sims4 DLC's and while two worked, the third code tells me it was already redeemed. When I wrote the support from where I got the code, they told me that this is a known issue with EA-App and...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there @Gr4v3li9ht
If you've purchased an already used code from a 3rd party retailer, you'll need to get in contact with the retailer this code was purchased from for either a refund or replacement code.
Please also read over the post here for more information on where to safely purchase packs from.
@EA_Solaire I got into contact with the retailer and now they want me to find out at what date and time the code was activated. Is there a way to find that out?
- EA_Solaire
Live support wouldn't be able to provide any details on this code as that is account specific information.
- @EA_Solaire Is there no possible way to do anything then? I payed for a used code then?
- EA_Solaire
You'll need to contact the retailer directly that you bought this code from for assistance on this purchase.
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