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mja1991's avatar
mja1991
3 years ago

Re: [CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game

Thank you so much for replying. I downloaded my two kits from origin the same day before I downloaded the EA app everything transferred across. I don’t have the sims cas demo I had deleted it. Opened the game with EA app the two packs are not working. I’ve tried everything to get this work and reached out to ea support but I have no answers yet. I’m so disappointed because I won’t be able to purchase future packs as they won’t work in my game. I have picture below what the kit says in my game. Keep telling me to restart to use. 

5 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @mja1991  Please make sure the EA App is closed and the EABackgroundService isn't running in the Task Manager; it would be under background processes.  Open each of these locations:

    Program Files (x86)\Origin Games\The Sims 4

    Program Files\EA Games\The Sims 4

    And let me know if you see an SP38 or SP39 folder.  If you've installed the game into a custom location, check that location too.

    If you see either folder, delete it, clear the EA App's cache:

    https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

    Restart your computer, and download the kit(s) again.

    If this doesn't help, repeat the process, but see whether you can install Origin and download the kits from there instead.

    https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

    Once again, make sure the EA App and its background service are not running before trying to install Origin.

  • witchywoohoo6's avatar
    witchywoohoo6
    2 years ago

    I just want to say thank you for taking your time to help all of us!! I was able to troubleshoot my issues following your instructions and the convos. People like you are truly a blessing and I hope you have a great day!!!! 🙂

  • Hannah7168's avatar
    Hannah7168
    2 years ago

    Hey so I’ve also been having this issues I downloaded the my first pet stuff pack as it was free for me and I don’t have the cas demo I deleted it I have searched for the file on my computer it is not showing up anywhere. On the ea app it says that it is installed tho I’ve only ever had expansion packs and I used the disc to download those with orgin with no issues getting them to work. Pls help I’ve wanted this pack for a while and I saw it was free so I redeemed it and it’s not working..

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Hannah7168  Please run the search the first post of this thread describes, for SP14 , which is the folder for My First Pet Stuff.  Post a screenshot of the search result here.

  • Hannah7168's avatar
    Hannah7168
    2 years ago

    is it supposed to take really long to find the file I started it a while ago and it has very little left and hasn’t moved much in the past couple minutes 

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