Re: [CURRENT ISSUE] Sims 4 Failed to Launch Game

Hi iloveremarkables​ 

looks like the dxdiag report crashed as well.

Could you please re-run it and upload again ?

Thanks crinrict​ 

here is my re runned dxdiag report 

Thank you so much

iloveremarkables​ 

The game crashes with a standard access violation error code. This is the most common error in such cases, but it does not help to pinpoint the problem. 

Please preform a Clean Boot:
A clean boot is a process that starts Windows with a minimal set of services and startup programs. This can help eliminate or find software conflicts.

How to perform the clean boot:

• Press Windows key + R to open the Run dialog box.
• Type “msconfig” (Without the quotes.) > Enter.
• In the System Configuration window, go to the Services tab.
• Check the box that says, “Hide all Microsoft services”.
• Click Disable all. (Make sure the EABackgroundService remains enabled.)
• Go to the Startup tab and click Open Task Manager.
• In the Task Manager, disable all startup items that are activated.
• Close Task Manager and go back to the System Configuration window, then click OK.
• Restart the computer, the PC will start into clean boot mode.
• Test the Game
  
  2. Additional Steps (Inside the Clean Boot Mode)
• Ensure your virus scanner and other security software are disabled.
• Disable Afterburner and similar software.
• Disconnect all peripherals except for your mouse and keyboard.

holger1405​ 

THANK YOU!!

it worked thank you so much!

should i turn the services back on or leave them offf?

iloveremarkables​ 

You're welcome!
 
You should definitely turn them back on. But the only way to identify the problematic service is through trial and error unfortunately.

You need to turn them on one by one (or in small numbers) and then test the game. 
As soon as it starts to crash again, you know what service or application is the culprit and can leave that deactivated.