@Lunafox447 Please try forcing the EA App to update. Go here:
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
and launch the EAUpdater.exe. Then restart your computer.
Try to launch Sims 4 from within the EA App and let me know what happens. If it still doesn't load, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict Hi thank you for helping! I tried the first thing and it didn't work so I ran the dxdiag. I'm not sure if I attached the file correctly though so let me know.
@Lunafox447 You attached the dxdiag fine. First of all, please plug your monitor directly into the graphics card rather than into the motherboard as is currently the case. I like to borrow this diagram from someone else:
This alone may help, but if it doesn't, use Revo Uninstaller (the free version is fine) to clean-uninstall the EA app. Restart your computer, download a fresh copy of the installer, and run it. Please let me know whether your game library loads properly, and if so, whether Sims 4 works.
@puzzlezaddict i plugged my monitor into the graphics card then attempted to load sims through ea it glitched out again and kept wanting to make changes to my device so i messed around a bit and found it was a problem with origin i had to install an earlier version and what do you know it worked!! thank you for your help!!
Community Manager
