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Kriptonic1's avatar
Kriptonic1
6 years ago
Solved

Re: [ed35e0ea:29f00e76:00000000:18a1dd51]

Hi all! I have the same problem on my system. I am using Windows instead, but the error code I got was the same. The only difference has been that I just bought the game a week ago and got the error without even play it.

pc
  • Kriptonic1's avatar
    Kriptonic1
    6 years ago

    @crinrict I have great news! I finally found the problem and fixed it. Based on what you said, I searched possible solutions (not related with any kind of game, but in general). I found some articles from Microsoft and tried to understand what could cause the problem. Basically, I realized that in case your Windows account has an email account from Outlook or any kind of organization, it should have some permissions for you to play with the options like in Windows Defender. That was why I could not see or reach "Virus & Thread Protection" since the Outlook blocked automatically. After I created a new Windows user with admin props, I deleted the one which I used previously (I did not put any kind of account email this time). Therefore, I can see "Virus & Thread Protection" part right now. I applied the method that you mentioned previously. It finally worked. I appreciate your help from the beginning! ENJOY!!

20 Replies

  • Kriptonic1's avatar
    Kriptonic1
    6 years ago

    @crinrict Thanks for the recommendation. I tried all the steps mentioned there, it did not work, unfortunately. 

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @Kriptonic1 Could you try making a new windows user, log out of the current windows user and test if it works on the new one ?

    Make sure to create an admin account.
  • Kriptonic1's avatar
    Kriptonic1
    6 years ago

    @crinrict I tried and it worked. I played the game for a while. However, when I was trying to save the family that I created the game was stuck and I needed to close the game. After that I could not open it since I have been receiving a different error right now. "Unable to start: Initialization error at start up. [135dec40:29f00e76:00000084:18a1dd51]"

  • Kriptonic1's avatar
    Kriptonic1
    6 years ago

    @crinrict I tried those steps actually, but the problem is still there. A few hours ago, I finally did something and it worked. I played it for a while. However, right now I am receiving this error again. Other than that, in the website it shows how to do it with "Virus&Thread Protection" which I do not have due to the new Windows 10 update. About the question you asked, it got stuck when I tried to save the family.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @Kriptonic1 The first or the second ?

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post

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