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LustfullRage's avatar
LustfullRage
6 years ago

Re: Gallery - Could not locate this item

Hi, I am having this issues for months now, since the 1st update after i installed sims 4. i got sims 4 from origin for free, when they were giving it away for free. months later they ran an updat...
pc
EuphorialQueen's avatar
EuphorialQueen
Hero (Retired)
6 years ago

@LustfullRage 

Many helpers here at AnswersHQ have played the Sims for many years and versions.
Helping other players solve issues and be able to enjoy the game is why I am here.
The free copy of the base game was intended to introduce the game and make it available to more players like you.
At this point the current base game has been greatly enriched by additional free content and a greatly improved version of the original.

On that note I would like to share some information about patches.
Crinrict has a very helpful guide on her blog on how to prepare for a patch.
https://sims4.crinrict.com/eng/2015/06/in-prepartion-for-patching/

Following this guide can prevent issues that may be caused by mods/cc that can conflict with game code.

- EQ Avid Sims player

LustfullRage's avatar
LustfullRage
6 years ago
@EuphorialQueen By the way, that link you gave me is exactly what the EA tech support gave me when i contacted them with my screen shot problem. As i said in my 1st post... EA tech support was of no help.. so i stopped hoping for the screenshot to work and just used my gforce instead.

I am more irritated that the gallery is not working... specially that now i cannot save my work in my own gallery
  • EuphorialQueen's avatar
    EuphorialQueen
    Hero (Retired)
    6 years ago

    @LustfullRage  I am looking at your case with some other helpers and need a bit more information. 

    Are you on PC or Mac? The source of problems can be the same but some command keys are slightly different.

    For PC
    Click the Start button.
    Open the Run dialog box.
    Type “dxdiag” and press Enter.

    Save the report and attach the file with your reply. 

    • LustfullRage's avatar
      LustfullRage
      6 years ago
      @EuphorialQueen What are you looking for in my DirectX? i am not comfortable sending a screenshoot of the report as it contains confidential data pertaining to my machine. I can confirm that my machine is an MSI gf63 8RC. I have a gaming laptop and its 64 bit. I have no other problems with my other games. also i have an SSD (50% full) and a 1tera HD thats 20% full. the graphics card has its own memory and not shared.
      • EuphorialQueen's avatar
        EuphorialQueen
        Hero (Retired)
        6 years ago

        @LustfullRageTotally understand not wanting to share private information and nor should it be shared. When I needed to share mine I blocked out the information about computer name / ID etc. Specifically interested in the operating system, processor and display devices. You can copy just that information to share leaving out any sensitive information. This will help us to better help you. 😇 

        - EQ Avid Sims player.

        Edit: Please note It is always safe to share a diagnostic report. Other than the machine ID the remainder is important to provide information that is vital in helping resolve issues. 
        Thank you

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