Forum Discussion

kreatora's avatar
kreatora
Hero (Retired)
6 years ago

Re: Gallery is Broken - Slow, Not Loading Content

@TitaniumHeartz

Since most players don't have this problem, it looks like your computer, but rather your graphics card has something to do with this error and you could be right. Windows 10 update will remove anything that is not compatible with it, including graphics card drivers. so check if you have still these drivers

I don't work for EA

5 Replies

  • Thank you for your help. My GTX 1080 drivers were up to date according to both my PC and Geforce Experience. I reinstalled through Geforce in case they didn't install properly the first time, and now my gallery seems to work again. It's still on the slower side, but at least the content is actually loading and can be used. Hoping it stays this way, lol. 

  • TampsBR's avatar
    TampsBR
    6 years ago
    @kreatora I'm having the same issue that @TitaniumHeartz had.
    Recently my hard drive stopped working and I had to switch to another one. Now I use an HD SSD. One month ago the game and the gallery worked fine, but now the game crashes, glitch and the gallery is slow, doesn't load the images and often appears an "X". I believe the problem is not in the computer.
  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago

    @TampsBR

    You can rename the Sims 4 folder to "Sims 4 Old" and load a fresh folder to eliminate the possibility that this is an error of the game.
    https://answers.ea.com/t5/Technical-Issues-PC/Corrupted-gallery-sims-4/m-p/8139200#M149279
    But I think this is rather a card drivers problem.
    Could you post your Computer's DxDiag?
    To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
    You can attach the text file to your post directly in option "Reply" - not Quick Reply

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago

    @TampsBR

    There are two problems with your computer.
    The first is definitely the lack of free space on drive C. You only have 3GB of free space. This may also be the reason for the failed Windows updates. It just had nowhere to install.
    What's worse, you don't have another drive to move any programs there.
    Although your computer uses Windows graphics drivers instead of Intel drivers, it is no longer important in this situation. The only solution is either to buy a disk at least 240GB and should fulfill the functions of C drive, or to start think about a replaced this computer with a new one.