Re: Gallery won't connect in game

@bethgallagher97 Could you post your game version ?

You find that at the bottom of the screen on the main menu. Please post the complete number

@crinrict Oh and it is the legacy version forgot to say before

@bethgallagher97 The legacy version doesn't have the gallery but your version number is the normal version, not legacy.

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

@bethgallagher97 You shouldn't need the legacy edition.

Could you check if the game starts in 64 bit or 32 bit as described here: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-POST-HERE-Questions-regarding-drop-of-32-bit-OS-Support/m-p/7681384#M136762

(scroll down to the picture and then check what your game is set on.

@crinrict 64-bit operating system

@bethgallagher97 Do you have a child account ? Otherwise there should be no reason why you don't have the gallery settings.

Do you have the option to go online in your game options ? (Other)

@crinrict No it's a normal account, I'll check whether I can go online in game options and see if that works

@bethgallagher97 Could you maybe add a screenshot of what you see when trying to go to the gallery as well as that options - other tab ?

@bethgallagher97 Glad to hear.