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subduedgalaxies's avatar
subduedgalaxies
Seasoned Newcomer
6 days ago

Re: Game failing to launch. Windows flagging TS4_Launcher_x64.exe as Trojan

I updated my game today, and went to play after the update. A prompt came up saying there was an issue and to try again in a little bit. I tried again a few minutes later, and another prompt appeared stating my game files were corrupted and needed to be repaired. I repaired it, and got the same prompts. I repaired again. Same issue. I restarted my computer, it prompted me to repair the game again. I did. I do not play with mods or CC outside of the added marketplace items that are currently free. I have all packs, kits, and expansions. I played two days ago with no issues.

 

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  • 195bb560984989dd's avatar
    195bb560984989dd
    Rising Novice
    6 days ago

    I have the exact same issue! I deleted my Sims 4 map and now I am downloading it again, I hope this solves it.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 days ago

    subduedgalaxies​  Try clearing the EA App's cache before repairing yet again.

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    If that doesn't help, check your antivirus for any recent actions involving Sims 4 or the EA App.  Even Windows Defender could be interfering.

    If you don't see anything there, please list the game's install location, as in, the file path you see in the EA App under Sims 4 > Manage > View properties.  The default is C:\Program Files\EA Games.

    195bb560984989dd​  If reinstalling doesn't help, please try the above.

  • PokkiC's avatar
    PokkiC
    Seasoned Newcomer
    6 days ago

    I am also having this issue! The repairs weren't working so I uninstalled and reinstalled and it is still not working at all. I don't even play with mods so it isn't related to that.

    Spent hours on this so I hope EA fixes this soon.

  • YorksRob's avatar
    YorksRob
    Seasoned Ace
    6 days ago

    Same issue as here

    https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/game-failing-to-launch-/13577796

  • bellabellsims's avatar
    bellabellsims
    Traveler
    6 days ago

    did u manage to fix it ive been dealing withn same thing for 7 hours now factory reset my laptop and everyhing stll isnt working

     

  • Simfalls's avatar
    Simfalls
    Seasoned Scout
    6 days ago

    This is what is happening with mine on PC, no mods. I've tried restarting computer, repairing twice, folder reset, even opening from desktop launcher. It keeps popping up saying repairs needed. The first repair completed but fixed nothing as I got the same notification again. Two more attempts at repair stop at around 75% saying something went wrong. I've tried clearing the EA app cache and it still won't run

    I was able to play just fine last night even after updating but now in my WD protection history, it's showing the the game is flagging as a trojan. I tried adding it to my Windows Defender exclusions list, restarting my computer and it still didn't work. The repair bar now just keeps restarting itself. 

  • PupSiiik's avatar
    PupSiiik
    Rising Newcomer
    6 days ago

    Thank you. I have followed all the hints, unfortunately without success :-( Google Gimini says to delete the windowser defender protection history, but I have already tried/ it does not work. Hopefully there will be an update from EA soon.

  • lyll1a's avatar
    lyll1a
    Newcomer
    6 days ago

    did it work? im having the same issue

     

  • CookieMartini's avatar
    CookieMartini
    Seasoned Newcomer
    6 days ago

    I'm having this exact issue. It was working fine last night. I've repaired multiple times, cleared cache, restarted, run as administrator. I am getting the message from Windows Defender (below). I've even tried looking at the WD settings and making sure all access is granted for EA/the sims. puzzlezaddict​, for me, the install location is [S:\The Sims 4].

     

  • GrandpaIsMe's avatar
    GrandpaIsMe
    Seasoned Traveler
    6 days ago

    I have steps on how to fix this if you do not want to wait the "coming days" listed below

  • hallzabell's avatar
    hallzabell
    Seasoned Newcomer
    5 days ago

    Same here and hope I didn't mess things up told me to repair then got failed to launch on our end closed app and when ent the same repair,  then failed to launch I even went as far as to reinstall but wasn't installing correctly but In had backed up my game so now trying to wait for a fix.