Re: Game returns to manage worlds when I try to play with a family.

I don't have any CC or mods. The problem started when my sim was at work as a police officer and was switching lots. Instead of going to the lot, it took me to manage worlds, and now the game is stuck this way.

Willing to share your save game ?

If so, please zip up this folder: documents\electronicarts\thesims4\saves and drop the file to this Mediafire-Link to upload.

Please make sure to name the zip file with your user name. 

Done! I use a PC as well, if that's relevant.

Thanks

I'll check if I can duplicate and get back to you soon

Hi @DryBird

which save game/family do I need to load

I didn't have any issues with the one I tried.

I'm not sure what it's called in the file, but the save I'm having a problem with is save slot 1(the automatic one)/save slot 2

For all families ?

Yeah, no matter which family I select, I get taken back to manage worlds.

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game. 

I did the factory reset and the repair game option on origin and neither worked. All my saves have this problem... When the game was reset, it worked, but once I put my saves back, it returned to having the problem.

If you don't restart the game in between checking saves, it spreads from save to save.

I've tried two of your saves and didn't have any problems.

Did you just put the saves back after the reset ?

Yeah, I did.

I'm totally at loss atm. Also had a friend try your save and she also had no issues.

To be clear: You have the issue when you start the game and then load a family it goes straight back to the map ? Or do you actually play a while and then it occurs ?

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Yes, the game goes back to world select when I try to load a family. Here's my DxDiag.

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@DryBird wrote:

After I replied to you, I opened my game just to check if it would work, and it's suddenly working completely fine again! Thanks for all your help!

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Weird.

Maybe some other program was interfering in the back that's no longer running ?

Going to accept this as solved for now but feel free to come back if you have further issues

Hi! I just had the same problem again. It had things in common with the first time it happened, but I'm still not sure what caused it. My police officer sim was traveling to a different lot for work, which was a lot I downloaded from the gallery (a different lot from the first time this happened) When I look at the lot my sim should be on, the lot says incomplete, even though they weren't incomplete before. They're both bars--maybe an update changes the criteria for bars? I don't know. I tried to replace the lot with something else, but it doesn't work. 

 I didn't have any other programs open-- any idea what might be the cause of the problem?

The incomplete thing is a known issue. I had that myself. It makes lots show as incomplete that are completely fine. You do get map reload on those.

Usually it helps if you go to build mode from the map. That should reset the incomplete and after that it should work again.

That was the problem I was having! Thanks so much for your help again!