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sadsoff's avatar
sadsoff
4 years ago

Re: Game stops working during build mode

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.85.203.1030
What expansions, game packs, and stuff packs do you have installed? All expansion packs, all game packs except MWS and Journey to Batuu and all stuff packs.
Steps: How can we find the bug ourselves? Going to build mode and after one or two minutes the game will stop working.
What happens when the bug occurs? Game stops working
What do you expect to see? Being able to keep playing.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Neighborhood stories patch.

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So I started a new household and everything went smoothly until I entered build mode. After one or two minutes the game will freeze and it won’t let me select any button or play in anyway. (I’ve also notice this problem starts even earlier if I press the “delete” button on my keyboard). I tried repairing the game from Origin and I also removed every mod related to build mod (I had TwistedMexi’s, they even were the updated versions), but it just keeps happening. I don’t know what to anymore. 😭

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    Hi @sadsoff 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • sadsoff's avatar
    sadsoff
    4 years ago

    Thanks for the answer! I did all the factory reset and the build mode now works normally even with mods. But, the thing is that the only way it crashes now is when I press the delete button of the keyboard to sell any furniture or stuff, just with that. I don’t know if that is a problem related to my keyboard, but I guess I’ll have to play without pressing that keycap.

    Thank you so much for the help, tho!!

  • sadsoff's avatar
    sadsoff
    4 years ago

    Yes, but just when I press the “delete” button in my keyboard to sell objects. So I think it has to do more with my keyboard rather than the game itself… 🤔

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