Re: Help my game keep crashing
Hi, i'm having the same issue would you possbily be able to have a look at what could possibly making my game crash too, if it is not too much trouble!
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@LouisaW2002 The Windows directory is protected, which is why you can't open the .dmp files or zip them together where they are. When you copied them and tried to paste them on your desktop, what error message did you get? Copying and pasting should be allowed.
Please also let me know whether you use a cleaner app, and if so, please disable it for now. These apps can remove or alter temporary files, including some that might have useful information.
The reason I need to see the minidump files is that your BlueScreens are specific about what kind of errors are happening but not what's causing them. So without more information, I'd just be guessing and probably wasting your time.
When i try to copy the dmp file it comes up with copy link address but no other way to copy and after copying link address when i go to my deskptop and right click the paste and paste shortcut buttons are greyed out and cannot be clicked.
Also i use ccleaner and malwarebytes but i have disabled them for now the only thing running is my AVG should i disable this too?
@LouisaW2002 "Copy link address" is one option you see in Chrome, or perhaps another browser, when you right-click on a link, as in, an internet link. And you couldn't paste a link on your desktop; there's nowhere to write the info. Are you seeing that when you manually open the folders I described?
Open a File Explorer window and enter this in the address bar:
C:\Windows\Minidump
For any files from the last two days, right-click and select Copy, then right-click on your desktop and Paste. From there, you can zip the files together if there are more than one, then upload them to a free filesharing site and post the link here.
These files shouldn't be anywhere the internet, and you shouldn't be using a browser to access them. Please open the folders in File Explorer; don't run a search.
If you're still getting this error, please restart your computer, don't open any apps, disconnect from the internet (disable wifi or pull the ethernet cable), and try again. And if that doesn't help, please take a screenshot of what you're seeing when you try to copy the minidump file.
AVG currently conflicts with Sims 4, but it usually prevents the game from loading at all. And it shouldn't be causing the errors in your dxdiag. So while you can certainly disable it to test, I doubt it will make much difference.
Hi, sorry I didn't realise it was in the file explorer i read it at internet explorer! sorry for that, here is the file https://wetransfer.com/downloads/4e4dc9f748780ffeefed8b744beddb1c20210219004653/7c5734d9b0b9f20232175219079fca6e20210219004653/e122be
I hope this helps! thank you for your help again
@LouisaW2002 The error in this particular minidump is different from the two BSODs I saw in your dxdiag, and while it's very clear what happened to cause this error, it's unfortunately not clear why it happened. (The minidump states that it can't identify the driver.) On the other hand, all three types of errors can be caused by the same underlying problem, so we can try to address the short list of problems that would cause all of these errors.
While troubleshooting, please play in a clean user folder, to cut down on the complicating factors. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to the folder; just start a new save and do whatever you'd like. If you happen to create something you'd want to keep, it's easy to combine the content from your old and new user folders, but leave that for later.
The first thing to try is playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, please also check the Task Manager's background processes list for anything that doesn't absolutely need to be running. (You need to be in detail mode to see this list.) For example, the Nvida driver needs to be running; MSI Afterburner or RGB software does not.
If you get another crash, please run chkdsk on your C drive, which I'm guessing has Sims 4 installed on it.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
- You'll be asked to allow a restart; say yes
- When the scan is done, use this guide to find the results
- Attach the report to a post here
Please also look for more Minidumps after a system crash or BlueScreen. If you don't get any, that's fine, but if you do, I'd like to read one; hopefully a new one will have more useful information. You can also look for a MEMORY.dmp file in C:\Windows and upload that if you find one.
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