Re: Help my game keep crashing
Hi, i'm having the same issue would you possbily be able to have a look at what could possibly making my game crash too, if it is not too much trouble!
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hi, first searching for %LocalAppData%\CrashDumps when I hit enter it said Windows cannot find C:/User/Louisa make sure you typed the name correctly and try again, I enabled the sims .dmp file like you said then i launched the sims and it crashed again so I had to manually turn my pc off, then the second time i searched %LocalAppData%\CrashDumps it came up with the same message. I donwloaded Hwinfo saved the file and i also saved the file for after the sims crashed, i have tried to attach them here but it says it is an unsupported file and i cannot send them message when they are attached
@LouisaW2002 The hwinfo log needs to be uploaded to a third-party site, just like a crash dump would be. You can post the link to the upload here.
Please open a File Explorer window, click the View tab at the top, and click the box next to "Hidden items" on the right. Then click This PC in the left panel, double-click the C drive, and open Users > Louisa. You should now see a grayed-out folder called AppData. Open that, then Local, then CrashDumps. If any of these folders is missing, let me know. If any of them says you need admin permission to open it, grant the permission.
Hi, here are the links to hwinfo logs, what is the box next to hidden items called as when i click view in the file explorer it just has a tickl box saying hidden items and the box next to that is greyed out and it says hide selected items.https://wetransfer.com/downloads/01fc7a53085fb58bcb773bad160daa3c20210222144507/0702fe45b316dac8800f587365fd13a320210222144507/6ebe32
@LouisaW2002 Those logs don't show any obvious issues, but they're also only a couple minutes long each, not nearly enough time to rule out the kinds of issues I'd want to look for.
For the hidden items, here's a picture:
https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/
Once hidden items are showing, please follow the earlier instructions exactly as written, and let me know if any of the named folders aren't present.
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